Privacy Policy

We understand that your privacy and the protection of your personal information is important to you. We take your privacy seriously and take every reasonable precaution to safeguard the personal information you supply to us.

The Data We Collect from You:

Your information will always be safeguarded under the terms and conditions of the Data Protection Act to ensure that the information you provide us with is safe and only used for the purposes you requested.

Please be aware that once you use our website or our Services, you will be regarded as having given your consent to us disclosing your personal information where provided to third party providers whose products or services you have expressed an interest in obtaining the details of or a consultation about.

We also reserve the right to contact you via telephone or email at a later date with follow up communication for the purpose of evaluating the performance of this website and our chosen third party claims processors. At the bottom of every email that we send out you will be provided with clear information on how you can un-subscribe if you wish to do so.

We, AEO TRADING LTD, have notified the Information Commissioner that it is a ‘Data Processor’ in accordance with the Data Protection Act 1998. Our registration number is Z1986255. To learn more about Data Protection please visit www.informationcommissioner.gov.uk
We will comply will all data protection legislation.

We will not disclose your personal data to unrelated parties without your permission to do so as set out above.

Although we endeavour to ensure the security of all correspondence, the Internet is not a 100% secure medium. Therefore, we are unable to guarantee the security of any data you send electronically to us and therefore cannot accept responsibility for any loss or damage experienced through any loss of confidentiality of information.

Cookies

You should be aware that by using the site, information and data may be automatically collected through the use of Cookies. Please note, Cookies do not attach to Your system or damage Your files.
“Cookies” are small text files that store basic information that a web site can use to recognize repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information in order to monitor and improve the Site and our services and to target surveys and advertising more effectively.

If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookies feature. Note, however, that there may be some deterioration in the service you receive and “personalized” services may be affected if the Cookies option is disabled.

If you do not disable the setting of Cookies, you consent to your information being collected and used as set out in this Privacy Statement.

Log Files

Like many other Web sites, www.nowinnofee.co.uk makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Information Collected From All Visitors

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:
* Type of user agent (web browser) used, software manufacture and version number.
* Type of operating system
* Screen colors (color processing ability of the users screen)
* Javascript support
* Flash version
* Screen resolution
* Network location and IP address
o Can include country, city, state, region, county, or any other geographic data.
o Hostname
o Bandwidth (internet connection speed)
* Time of visit
* Pages visited
* Time spent on each page of the website
* Referring site statistics
o The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from Yahoo.com that took the user to this website)
o Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine)
This data is primarily used to optimize our website for our visitors, however we will use this data for marketing purposes. An example of how this data could be used for marketing purposes would be to tell potential advertisers how many visitors we get to the website, where our visitors come from, and how they arrive at our website.
This data DOES NOT include any personalized identification information such as:
* Names
* Phone Numbers
* Email Addresses
* Mailing Addresses
* Social Security Numbers
* Bank Account Numbers
* Credit Card Information

Complaints Procedure

AEO Trading Ltd are authorised and regulated by the Claims Management Regulator. In most cases a complaint can be dealt with within 24 hours, if not, the complaint will be subject to the below procedures:

1. It is the aim of AEO Trading Ltd to resolve any complaint fairly and quickly

2. A complaint may be received in writing, by telephone, in person, verbally or by email.

3. A complaint received by any means will be acknowledged in writing to the complainant within 5 business days of receipt.

4. The details of each individual complaint will be recorded in a Complaints Log.

5. AEO Trading will within four weeks of receiving the complaint send the complainant either a final response or a holding response.

6. AEO Trading Ltd will within eight weeks send the complainant a final response.

7. The final response will include details of how the complainant may refer the complaint to the Claims Management Regulator if he is dissatisfied.

8. All records of complaints will be retained for at least 3 years.

Useful Links

We are keen to promote the best interests of consumers and how their personal data is used; for further information about data protection you can visit:
The Direct Marketing Association; www.dma.org.uk
The Citizens Advice Bureau; www.adviceguide.org.uk
The Information Commissioner; www.dataprotection.gov.uk
For additional information on the data protection act please visit; www.informationcommissioner.gov.uk

If you have questions regarding this Privacy Statement, please contact us at:
 AEO TRADING LTD, Eighth Floor, 6 New Street Square, New Fetter Lane, London, ENGLAND EC4A 3AQ.



*There will be two scenarios where your solicitor may charge you for their costs:

1- if you have been found to be making a fraudulent claim
2- Non-cooperation by you, which jeopardises the outcome of your claim